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How to Enhance Your Emotional Intelligence

Emotional Intelligence

“Mindful leaders know that in serving others as opposed to treating employees as servants is the key to more innovation and creativity, greater team involvement, happier followers, creating a high involvement culture and better business results.” - Dr. Maynard Brusman, San Francisco Bay Area Executive Coach

Are you a leader who would like to improve your emotional intelligence and have a more fulfilling life and career? For over thirty years, I have been working with enlightened leaders to improve their emotional intelligence and thrive at work.

It takes self-awareness and empathy to grow and become a better leader. I have coached hundreds of people to improve their EI effectiveness. You can choose to work with an executive coach to help facilitate your emotional intelligence leadership development. 

 “When we are no longer able to change a situation, we are challenged to change ourselves."
 —Victor Frankel

Emotional Intelligence

Unlike IQ, which is unchanging from childhood on, emotional intelligence can be developed. In fact, it usually does become greater with age and maturity. The importance of developing one’s emotional intelligence is essential to success in the workplace. Utilizing the power and energy of one’s emotions leads to high motivation, and improves problem-solving and decision-making.

People work better when they good, and feeling good about oneself and others requires good management of emotions. Some people are better at this than others, but everyone can learn the skills.

Understanding emotions contributes toward building an emotionally intelligent organization. An emotionally intelligent organization can be imagined where:

  • Everyone communicates with understanding and respect
  • People set group goals and help others work toward them
  • Enthusiasm and confidence in the organization are widespread

EQ-I 2.0 Assessment Tool

A new and effective tool to aid in the improvement of emotional and social intelligence is the recently revised Emotional Quotient Inventory 2.0 or EQ-I 2.0. The creator of the original EQI, Dr. Reuven Bar-On created the term "emotional quotient" or "EQ" referring to a numerical score similar to what one would receive on an IQ test. John Mayer of the University of New Hampshire and Peter Salovey (now the President of Yale) popularized the term "emotional intelligence" (EI).

In his insightful book, The EQ Edge, Dr. Steven Stein explains a basic method of helping a leader increase their emotional intelligence. The following example explains the process.

The EQ Enhancement Process

George Cook, an executive vice president of sales and marketing wants to be more successful or more efficient in his duties. Or, perhaps, his superiors feel he could be, and have urged him to upgrade his skills. First, we look at his job description. What does he do, what roles does he perform? The answers to these questions allow us to figure out which of the 16 competency scales are essential to his position. 

But chances are that his position is not unique – so his executive coach constructs an EQ profile of his most successful peers within that firm, and in other comparable firms. Next, George takes the EQ-I 2.0, and his results are scored and interpreted. The executive coach then  generates  a comprehensive report outlining his relative strengths and weaknesses. 

George’s strengths and weaknesses are then compared to his successful and in some cases, less successful peers. Executive coaching then focuses on those attributes most crucial to his job, and on which he needs the most help. Eventually, his low or mediocre scores will improve, and his profile will begin to more accurately mirror that of high performers. George will have developed new abilities or been able to bolster latent ones, so that he functions more like the successful senior executive he wished to be.

The use of 360-degree surveys are also a revealing way to measure and develop emotional intelligence, because such surveys ask colleagues, boss, direct reports and even family members to rate the person on emotional competencies. The EQI 360 feedback assessment method offers a fuller picture for anyone wanting to develop a plan for improvement. Executives who work intensely with an executive coach trained in the emotional competencies for successful leadership get better with the support of the system or organization.


Are you working in a company where executive coaches provide leadership development to help leaders improve their emotional intelligence? Does your organization provide executive coaching for leaders who are motivated to create organizations that flourish? Enlightened leaders tap into their emotional intelligence and social intelligence skills to create a more fulfilling future.

One of the most powerful questions you can ask yourself is “Do I want to grow and become more a more emotionally intelligent leader?” Emotionally intelligent and socially intelligent organizations provide executive coaching to help leaders grow and develop their full potential.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help leaders enhance their emotional intelligence. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

Working Resources is a San Francisco Bay Area Executive Coaching Firm Helping Innovative Companies and Law Firms Assess, Select, Coach, Engage  and Retain Emotionally Intelligent Leaders; Executive Coaching; Leadership Development; Performance-Based Interviewing; Competency Modeling; Succession Management; Culture Change; Career Coaching and Leadership Retreats

...About Dr. Maynard Brusman

Dr. Maynard Brusman
Consulting Psychologist and Executive Coach
Trusted Advisor to Senior Leadership Teams

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies select and develop emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

“Maynard Brusman is one of the foremost coaches in the United States. He utilizes a wide variety of assessments in his work with senior executives and upper level managers, and is adept at helping his clients both develop higher levels of emotional intelligence and achieve breakthrough business results. As a senior leader in the executive coaching field, Dr. Brusman brings an exceptional level of wisdom, energy, and creativity to his work.” — Jeffrey E. Auerbach, Ph.D., President, College of Executive Coaching
For more information, please go to, write to, or call 415-546-1252.

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